Returns and Exchanges
RETURNS & EXCHANGES:
Returns & exchanges must be received within 14 days from the date they were shipped. Returned items must be in new, unwashed and unused condition, in original packaging (as applicable), with original tags attached (as applicable). Items not in original condition will not be accepted.
Shipping and handling charges are non-refundable. We do not cover shipping charges on returns or exchanges. Shipping charges on exchanges will apply to exchange requests.
If the goods received are not as specified in your order, please contact us and we’ll arrange to have the proper items sent out at our expense.
STOCK ITEMS: If for any reason our product does not suit your needs, you can return it no questions asked within 14 day period.
- Product must remain in a new condition.
- Refunds will be applied to your account or credit/Paypal upon our receipt and inspection of goods.
- Buyer assumes responsibility for return shipment costs
- 20% restocking fee may apply.
- Please make sure to indicate your invoice number on all returns.
- Please return to : Black Bear Gear, 1768 Bath Rd, Kingston, Ontario
Canada, K7M 4Y2
Contact us at firstname.lastname@example.org to receive an RMA # before sending your product back
Credit will be made at the lower price between either the current value or the value at time of purchase (sales, promos)
NON RETURNABLE ITEMS:
- Special orders : If the item you bought was not a regular stock item (ordered especially for you)
- Discontinued items (product page specified that it was a “limited stock item”)
- All Body Armour are final sales due to the nature of the product.
Black Bear Gear Inc. reserves the right to refuse returns and/or exchange requests for returned items that do not meet our return policy.
Black Bear Gear Inc.
1768 Bath Rd