As an online retailer we pride ourselves on great customer service and fast shipping on in stock items. We will do out best to ship orders out same day and if not we are fully committed to get items out as early as possible the next business day. Our packages are shipped via Canada Post, we can obtain quotes from other shippers if requested on larger orders. We are happy to announce we do ship outside of Canada, US and European rates will vary, in addition to shipping cost there may be customs and duties to be paid by receiver. Restrictions apply to remote locations and air only destinations. We can provide a quote for remote of air only destinations. Please email us your address and items you wish to purchase and we will get back to you within the next business day with the lowest possible quote.
At Black Bear Gear we try to keep cost down for the customer and to alleviate any unknowns and that why we offer flat rate shipping on most orders. There are a couple exclusion on oversized bags and heavy items such as breaching equipment/Duty Bags. Product ad will clearly display additional shipping Requirements On the ad.
We do not cover shipping on returned items. Return shipping to and from Black Bear Gear Inc. is the responsibility of the customer. In the case of a warranty defect customer is responsible to ship the item to Black Bear Gear Inc., if deemed a warranted defect replacement item will be shipped back to customer original address at no cost to customer. If warranted item is requested to be shipped anywhere else than original shipping address it will be the responsibility of the customer to cover the shipping cost.
Thanks again for supporting Black Bear Gear Inc. Please do not hesitate to contact us with any question or concerns firstname.lastname@example.org.